Privacy Policy

1. Who We Are

This Privacy Policy applies to Liberty Hacienda Heights Tree Services, operating at 15923 La Floresta Dr, Hacienda Heights, CA 91745, reachable at team@haciendaheightstreeservices.com. Our website is located at haciendaheightstreeservices.com. This policy explains what information we collect, how we use it, and what rights you have regarding your data.

2. Information We Collect

Information You Provide Directly

When you fill out a contact form, request an estimate, or otherwise reach out to us, we may collect your name, phone number, email address, service address, and any details you include in your message. This information is submitted voluntarily and is used solely to respond to your inquiry and provide the service you requested.

Information Collected Automatically

When you visit our website, standard web server logs and analytics tools may collect technical data such as your IP address, browser type, referring URL, pages visited, and time spent on the site. This data is used in aggregate to understand how visitors use our website and to improve its performance. We do not use this data to identify individual visitors.

Cookies

Our website may use cookies - small text files stored in your browser - to support basic site functionality and analytics. You can adjust your browser settings to refuse cookies, though this may affect how some parts of the site function. We do not use cookies to track you across other websites or for advertising purposes.

3. How We Use Your Information

We use the information you provide to:

• Respond to your questions and service requests
• Schedule estimates and appointments
• Send you information related to your request
• Follow up after a completed job to confirm your satisfaction

We do not sell, rent, or share your personal information with third parties for their marketing purposes. We do not use your information to send unsolicited promotional messages.

4. Third-Party Services

Our website uses third-party tools including analytics providers and a contact form service. These services may collect data subject to their own privacy policies. We choose providers that maintain reasonable data security standards. We do not grant third-party services access to your personal information beyond what is necessary for the function they perform on our behalf.

5. Data Retention

We retain contact and inquiry records for as long as is reasonably necessary for business and legal purposes - typically no longer than three years after your last contact with us, unless a longer retention period is required by law. When data is no longer needed, we delete it or anonymize it.

6. Data Security

We take reasonable steps to protect your personal information from unauthorized access, disclosure, or loss. These include using secure connections (HTTPS) for data transmission and limiting internal access to personal data to those who need it to carry out their work. No method of data transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal data, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your information
• The right to opt out of certain uses of your data

To exercise any of these rights, contact us at team@haciendaheightstreeservices.com. We will respond within a reasonable timeframe.

8. Children

Our website and services are intended for adults seeking professional tree care. We do not knowingly collect personal information from anyone under the age of 13. If you believe a child has submitted information through our site, please contact us and we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please reach out: